Student Life and Family Resources

Distance Learning goes beyond academics at Poly. The ways in which students thrive and grow can be connected to all the different ways a child develops into a whole person. The information on this page is here for families to grow those connections and access resources to keep their family going during these unprecedented times.

Please keep checking back to see updates to this page. We will continue to include additional information.

Where can I find support for my student and family in my community?

List of 8 frequently asked questions.

  • Who do I contact at school if I need some help?

    All Poly teachers, advisors, and deans know our students well. They are an important connection for students and families seeking help with logistics, academic concerns and technology needs. 

    Please reach out to your advisors and teachers! We are here to help. A list of school contacts is here
  • What if I need help with phone access?

    In the event that wireless data is not immediately available, it is recommended students contact their teachers to phone in. AT&T has temporarily offered "free data" for about a month. Other US carriers are offering unlimited data and expanded hotspots during the coronavirus pandemic. 

    If you need any school-related technical support during this time, please feel free to email or send a cc to that email address when emailing teachers for technology-related help. We appreciate your patience in case there is a delay in our response time.
    Two initial troubleshooting steps you can take before reaching out to the Technology Department:
    • Restart your device
    • Clear your browser's cookies / cache
  • What if I need library resources?

    While public libraries and school libraries may be closed, you can still access free e-books and audiobooks through Overdrive. For more information on how to access these resources, please watch this Sora by Overdrive Screencast. Reach out to Alejandra Alfaro ( or Sarah Peters ( with any library-related questions.

    Or visit your local public library's website to learn more about the vast offerings (e-books, audio books, downloadable movies and music, free online tutoring and practice tests, including the SAT, academic databases, etc.) you can access with your public library card. Click on the link for  Los Angeles Public Library  to apply online for an e-card.  County libraries are offering 90-day digital library cards.  Click here to apply for a digital card to access online resources.

  • What about newspapers?

    Poly students, faculty, and staff also have free access to a number of newspapers. All of these newspapers can be accessed from home using the login information found on MyPoly. Notable newspapers include: LA Times, New York Times, Pasadena Star News, Wall Street Journal, The Washington Post. Reach out to Alejandra Alfaro ( or Sarah Peters ( with any questions.

  • What if I need internet connection?

    • Comcast | Comcast en espanolComcast is taking immediate steps to help connect struggling families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.

    • Spectrum | Spectrum en espanolCharter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households. 

  • What about nutrition and meals?

    Los Angeles Unified, in partnership with the Red Cross, will continue to provide nutritious meals to all students who need them during the temporary closure of schools. Grab & Go Food Centers will be open beginning Wednesday, March 18, and will be staffed weekdays from 7 a.m. to 10 a.m. Each child can take home two nutritious meals. Food services will be available for ANYONE under 18, regardless of affiliation with the school. 

    In Pasadena, students who attend any school (even private schools) can obtain free breakfast and lunch. Pasadena Unified is offering food service for people 1-18 years of age at school sites. Details are

    To find the closest Grab & Go Food Center, see the map on
    this page. Locations in the South Bay are listed on the graphic below. If you have any questions about the food centers, please call the hotline at 213-443-1300. 
  • What can we do to support anti-bias and inclusivity during this time? 

    There are a lot of resources available to help you think about and talk through the issues that are coming to light during this global pandemic. There are stories of hate crimes and racism that you have already seen in the media. It's good to have a discussion at home with yound minds at home, to help them understand and become critical thinkers in the world around them.

    Teaching Tolerance is a wonderful resource for educators, but also for families. This article about speaking up is a good place to start. 

    There are also resources through the National Association of Independent Schools (NAIS) in regard to the issues coming to the forefront of student discussions. This page is a deep well of information, and with various topics from students' mental wellness to grief. 

  • What about getting tested for COVID-19? What do we need to know about how to get help with knowing where to go?

    LA county has organized a few places you can go to get direct information about COVID-19 testing procedures, where to sign up, and what to do.

    This is the page that outlines the "Safer At Home" order and how to follow social distancing to best flatten the curve.

    This is the page to find out more about the testing services, and this page can also be translated into other languages.

    This is the Frequently Asked Questions (FAQ) that the LA county Health Department has posted about COVID-19.

    Also, please reach out to Marcy Kwitny, RN, Poly's Director of Health Services if you have any other questions.

How We Can Help the Broader Community

List of 2 items.

  • Urban Voices Project and Skid Row Need Masks

    On April 2, Mayor Garcetti announced that masks are now required for everyone leaving their homes. For our unsheltered neighbors who are still living in crowded and exposed conditions where social distancing is just not possible, this is even more critical protection. To support them, we are reaching out to our creative, resourceful, committed community: while you are making masks for yourselves and family this weekend, please consider making one or two extra for our choir members, their families and neighbors to be included in care packages we will be distributing beginning April 13.

    Below is a simple DIY video on making face masks in 40 seconds!

    If you have any questions or concerns regarding your mask donation or one of our drop off locations, please contact UVP's Operations Manager, Erin Alford,
  • Del Mar Park Retirement Home

    You could also send notes of encouragement to the seniors at the Del Mar Retirement Park. If you do that, please mail them in one envelope to: 

    Del Mar Park Retirement Center
    Attention: Raylene Lopez
    990 E. Del Mark Blvd.
    Pasadena, CA 91106